Guarantee of Privacy
Gilchrist & Soames respects your privacy and pledges to keep your trust. All personal information you give us is kept confidential and protected with the utmost care. We will not sell or disclose any information that identifies you to an unrelated third party without your approval. When you place an order at Gilchrist & Soames, your personal and credit card information is stored securely.
As an added measure, we employ the McAfee Secure Site service, a third party verification service that scans our servers for any security vulnerability. The verification seal appears at the bottom of every page. You may click on the icon to learn more.
Use of Information
What information is gathered?
When you register or shop with Gilchrist & Soames we collect personal contact information such as your billing address, shipping address, and credit card information. All such information is safely stored in a secure database. You can choose not to provide certain information, but then you will not be able to take full advantage of our features.
We also collect a log file of all visitors’ IP (Internet Protocol) addresses to help monitor our server connections and web traffic. This information also tells us what areas of our website are most visited, what browsers are used, and how long visitors stay on our website. We use this information to better customise our website for you. Gilchrist & Soames does not track the usage patterns of individual users at any time nor do we use IP addresses to personally identify users.
Gilchrist & Soames does not sell products for purchase by children and does not gather personal information from anyone under 18. If you are under 18, you may use Gilchrist & Soames only with involvement of a parent or guardian.
How is this information collected?
Gilchrist & Soames will never collect personal information without your knowledge or consent. Any personal information that is collected is done so when you fill out the registration or shopping order forms.
What are cookies?
Cookies are small files created by your browser to enable our systems to recognise you when you return. This information is for internal use only; we don’t share it with others. The help tab on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of Gilchrist & Soames features, and without them you will not be able to use our shopping cart or place an order.
How is my information used?
Information collected by Gilchrist & Soames is used for three main purposes. First, we collect information to figure out how to improve our website by seeing which areas, features, and products are most popular. Second, we collect information to enable customers to conduct transactions on our website. Third, we collect email addresses to notify customers about special promotions on the Gilchrist & Soames website. You may choose not to have these emails sent to you.
Is my information shared?
Gilchrist & Soames will not sell or disclose your personal information without your consent and approval. All identifying information that you choose to disclose with Gilchrist & Soames remains safely stored with Gilchrist & Soames. Only authorised employees (such as our billing department or a customer service representative) are granted access to your information.
What information can I access and change?
You can view, update, and delete any of your personal contact information at any time.
Our website uses Secure Socket Layers (SSL) to encrypt the information you provide, as well as the VeriSign security verification system for all transactions. VeriSign uses a digital certificate (the equivalent of a coded ID badge) to verify to users that they are actually communicating with the correct person or web server. We believe digital certificates are the most reliable option available for conducting business securely on the Internet.
How to Identify a Secure Connection
When you are on a secure page, such as our order form, the lock icon at the bottom of your web browser will be closed, rather than open or un-locked as it is on regular pages.
We use SSL and VeriSign to protect sensitive information online and we also protect customer information offline. All customer information is restricted in our offices. Only authorised employees (such as our billing department or a customer service representative) are granted access to your information.
Conditions of Use
Questions & Comments
We are happy to hear from you and representatives are available from 8:00am - 5:00pm, Eastern Standard Time. Please contact Customer Care at:
Phone: 317.786.8037 (toll free in the United States: 1.800.592.8862)
In Europe: +44 (0) 1733 384100
PO Box 33806
Indianapolis, IN 46203