Free Shipping on order of $60 or more | Sale excludes gallons
+1 888 227 9845

Refund Policy

We offer high quality cosmetic-grade formulations and soaps and we trust that you will be pleased with your purchase. If for any reason you are not completely satisfied, we will gladly accept a return within 30 days from your receipt of the merchandise. At your request, we will:

  • Replace or exchange the merchandise, or
  • Credit the purchase price to your credit card account (once the return items have been received) 

Please note that shipping charges are not refundable

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible for assistance.


Return Procedure

If you would like to return unused merchandise (within 30 days of receipt), simply ship the items along with the original packing list to us at:

Gilchrist & Soames
Attn: Retail Department
2425 E Perry Rd.
Suite 150
Plainfield, IN 46168

For further assistance, please contact Customer Care at:

Phone: 888 227 9845
In Europe: +44 (0) 1733 384100